Support Center
We're here to help you on your journey. Find answers to your questions below or get in touch with us directly.
Frequently Asked Questions
What is Radically DBT? +
Radically DBT is a mobile application designed to help you learn and practice Dialectical Behavior Therapy (DBT) skills. It features a daily diary, interactive skill guides, and analytics to help you track your emotional well-being and progress.
What devices and platforms does the app support? +
Radically DBT is currently available exclusively on iPhone through the App Store. We are working on expanding to other platforms including Android, but we don't have a specific timeline to share yet.
Is it really free? Are any features paywalled? +
Yes, it's truly free. Every skill, every feature, the full diary, analytics, Hopebox, and Crisis Plan, all of it. There are no premium tiers and no locked features. If you'd like to support continued development, our Patreon is entirely optional and helps keep the app free for everyone.
Is my data private and secure? +
Absolutely. Your privacy is our top priority. All your entries and data are stored securely on your device. We do not have access to your personal information. You have full control over your data and can choose to export or sync it if you wish. For more details, please read our full Privacy Policy.
How do I share my diary with my therapist? +
The app provides an easy-to-use export feature. You can generate a PDF or copy a text file of your diary entries and share it with your therapist via email or any other messaging app you prefer. On the home page, look for the 'share' icon in the upper right hand corner.
Is this app a replacement for professional therapy? +
No. Radically DBT is designed for educational and self-management purposes only. It is a tool to supplement your therapy and enhance your self-care routine, but it is not a replacement for professional medical advice, diagnosis, or treatment. Always seek the advice of your therapist or other qualified health provider with any questions you may have regarding a medical condition.
I want to support Radically DBT. How can I help? +
Thank you, that means so much. The best way to support continued development is through our Patreon. Every contribution helps keep the app free for everyone and funds new features. You can also help by leaving an honest App Store review or sharing the app with someone who might benefit.
I found a bug or have a feature request. What should I do? +
We'd love to hear from you! Please send us an email at dbtdiaryapp@gmail.com with a detailed description of the bug (including what you were doing when it occurred) or your feature idea. Your feedback helps us make the app better for everyone.
Can I email for support during a crisis? +
If you are experiencing a mental health crisis or having thoughts of suicide, please reach out for immediate help. Contact the 988 Suicide and Crisis Lifeline (call or text 988), go to your nearest emergency room, or call 911. This app and our support email are not equipped to handle crisis situations and are not monitored 24/7. Your safety is the top priority, please seek immediate professional help.
Troubleshooting Guide
App is Crashing or Slow
First, try closing the app completely and reopening it. If the issue persists, please restart your device. Make sure you have the latest version of the app installed from the App Store.
Feature Not Working
Ensure your app is updated to the latest version. Some features may require specific permissions (like notifications) to be enabled in your device settings. If a feature is still not working as expected, please contact us with details.
Data and Privacy Concerns
Your data is stored locally on your device for maximum privacy. We cannot access it. If you have questions about how your data is handled, please review our Privacy Policy or contact us.
Still need help?
If you can't find the answer you're looking for, our support team is ready to assist you. We're here and genuinely care about your success.
Contact Support